Legal Aspects

Legal notice

01

SECURITY

The Registered Customer is responsible for the storage and proper use of all e-mails, user names, nicknames and passwords used to connect to the Website and must take all necessary measures to ensure that they are used correctly and that the names user and passwords are kept secret and not disclosed to any unauthorized person.
The Registered Customer is responsible for any activity performed through his account and is liable for damages resulting from improper use of his access data by third parties.
The Registered Customer must immediately inform Novezeri srl when there are reasons to believe that a username (or e-mail) or password is, or may be, known by someone who is not authorized to use them or that can be used in a way that is not authorized.
If a registered customer forgets or loses the user name, he must contact Novezeri s.r.l. and carry out the security checks provided by Novezeri s.r.l.
Novezeri s.r.l. reserves the right to suspend the username (e-mail), nickname and password for accessing the Site, if it considers that there is (or is likely to be) a security problem or unauthorized use of the same .
The registered Customer is responsible for the veracity of the information and personal data provided at the time of registration. The Registered Customer must immediately inform Novezeri s.r.l. any modification of the information and personal data provided at the time of registration or directly provide, if possible, their updating, so that such information and personal data are constantly updated, accurate, complete and truthful. In case they are supplied, or Novezeri s.l.l. has a well-founded suspicion that false or inaccurate or incomplete information or personal data has been provided, Novezeri s.r.l. will have the right to prevent the registered customer from using the website.

USE OF THE SITE

The Website, the Products, the Services and the functions made available or purchased through the Website are provided exclusively for the personal use of the Customer. The Customer can not resell or attempt to resell Products, Services, Contents or functions made available or purchased through the Site to any third party, nor use the Site for the purpose of carrying out business activities or in any case for professional or commercial purposes, including the advertising, promotion, placement or any other form of marketing of Products, Services or Content made available through the Website, without the prior written consent of Novezeri srl.
The Client must not copy, modify, transmit and distribute externally, publicly display, download, print or publish any part of the Website or the Content for commercial purposes. The Site may only be used for the Customer’s personal purposes and in accordance with this Agreement.
The User can not in any way modify or modify the editing, the graphics, the lay-out or the “look and feel” of any web page within the Site having to understand that these will be defined by Novezeri s.r.l. or on behalf of Novezeri s.r.l. in his sole opinion. Novezeri s.r.l. will have the right to include its trademark, trade name, logo, ideogram, or other distinctive sign of Novezeri s.r.l. or third parties and to insert advertising banners, hyperlinks or other forms of advertising in its total discretion within each web page within the Site.
The Customer must not exploit or use the Website, or any Content, in such a way as to cause detriment to Novezeri s.r.l. or to third parties. In particular, the Customer is obliged to refrain from using the Website or the Contents to perform activities in competition, or in any case in such a way as to cause damage or prejudice to the interests, including economic, or the image of Novezeri srl, of other Customers or third parties.
The User is solely responsible for the evaluation of any Product or Service present on the Website.
Novezeri s.r.l. assumes no responsibility for personal data or information or other content that may be sent, disseminated, uploaded or downloaded by the Customer or any third party through the Site. In the event that the Site allows the Customer to make comments or opinions about Products, Services or functions made available through the Site, the Customer undertakes to ensure that said comments or opinions refer specifically to the activity of the economic operator being commented and refer to specific and detailed facts. Without prejudice to the above, Novezeri s.r.l. reserves the right not to disclose, remove from the Site or modify without any prior notice, any content made available by the Customer of which it has become aware, as well as any other content published by third parties that constitutes or may constitute a violation of this Contract, of mandatory laws or third party rights or in cases where Novezeri srl believes in good faith that such information or content constitutes a violation of this Agreement or the law.
The Customer must keep unharmed from any claim or legal action initiated or threatened against Novezeri s.r.l. by third parties as a result of the Site or its functions being used by the Customer in violation of this article and in violation of any other provision of this Agreement.

INTELLECTUAL PROPERTY

The intellectual property rights relating to the Website, the Brand Dudùu or the Content are and remain in the exclusive property of Novezeri s.r.l. or its licensors.
It is expressly forbidden for the Client to copy, modify, create works or works derived from or based on the Site, the Content, the Mark or the software.
The Customer is expressly forbidden to download, copy, reproduce, duplicate or otherwise use or disclose the Dudùu trademark or any trademark, trade name, logo, ideogram, or other distinctive sign relating to Novezeri s.r.l. or its products.

Conditions of Sale

02

ARTICLE 1 - DEFINITIONS, OBJECT AND APPLICABLE LAW

  • 1.1 DefinitionsIn the present general conditions of sale:“Customer” means any person, whether or not he has completed the registration procedure, who purchases one or more products through the Website, whether consumer (“Customer Customer”) or professional (“Customer Professional”).

    “Dudùu” means the on-line sales shop, published on the website www.duduuis.com, called “Dudùu” and managed by Novezeri s.r.l. with registered office in Carinaro (CE), via brothers Kennedy 4, share capital of € 10,000.00 (ten thousand / 00) i.v., registered in the Register of Companies of Caserta, registration number, Tax Code and VAT no. 03517710616. E-mail: info@novezeri.it

    “Site” means, the website www.duduuis.com.

    1.2 Vendor part and regulations applicable to this sales contract

    Novezeri s.r.l. will act as a seller of all products and services that the Customer chooses to purchase through the Website and to receive at their domicile. The purchase and sale of products and the provision of Services purchased through the Website is governed by these general conditions as well as, as applicable, by the provisions of the Consumer Code and Legislative Decree no. 70/2003 and the provisions of the civil code, as far as not provided here.

ARTICLE 2 - ORDER OF PURCHASE, CONCLUSION OF THE CONTRACT, STATUS OF THE ORDER

2.1 Offer of products and services on the Website

The offer of products purchased through the Website constitutes an invitation to offer and the order sent by the Customer through the Website will be considered as a purchase contract proposal, subject to confirmation and / or acceptance by Dudùu as described below.

The characteristics of the products and services offered on the Website are described in the relevant information sheets published on the Website. We invite you to read them carefully and understand that certain products, even if present on the Website, may not always be available immediately. In the information sheet of each product is clearly indicated if the product you have selected is:

– “available”: means that the product is physically present in the central warehouse of Novezeri s.r.l ..

In this case, the Customer can immediately proceed with the purchase of the relative product by sending the purchase proposal, according to the methods indicated on the Site.

– “available while stocks last”: means that the product is not physically present in the central warehouse Novezeri s.r.l .. In this case, the order sent by the customer can only be accepted after the positive verification of the availability of the product that Novezeri s.r.l. will notify the customer by e-mail within 4 working days of receipt of the purchase proposal. In case of non-acknowledgment by the Customer, the order will be considered automatically canceled and the customer will receive the full refund of the price eventually anticipated according to the chosen payment method.

2.2 Confirmation of receipt of the order and relative acceptance

After sending the purchase proposal, the Customer will immediately receive an e-mail containing the acknowledgment of receipt by Dudùu and the identification number assigned to the purchase proposal.

In the case of “available” products, the Customer’s purchase proposal will be considered immediately accepted by Novezeri s.r.l. Therefore, the e-mail confirmation of receipt will be valid as well as confirmation of acceptance. Dudùu will proceed directly to the shipment of the products purchased by the Customer in the times and in the ways indicated in the present general conditions.

In the case of “available while stocks last” products, Novezeri s.r.l. a second e-mail will be sent to the Customer within 4 days of receipt of the purchase proposal, with the result of the verification of availability.

It should be noted that in the case of mixed orders, ie containing both “available” and “available” while stocks last “(hereinafter” Mixed Order “) products, the entire order will remain suspended until the positive result of the availability check of the products indicated in the relevant information sheet as “available while stocks last”.

2.3 Positive outcome of the verification of availability and conclusion of the contract

Upon the positive outcome of the verification of the availability of the product, the Customer will receive an e-mail from Dudùu with which the latter will inform the Customer that the products are available and the purchase proposal will be considered at that point accepted.

2.4 Negative outcome of the availability check

In case of negative outcome of the verification of the availability of the product, the customer will receive an e-mail from Novezeri s.r.l. with which the latter will inform the Customer that the Products are not available and that the purchase proposal can not therefore be accepted. In this case, the customer will immediately receive the full refund of the price eventually anticipated according to the chosen payment method.

In case of Mixed Order, the Customer can choose whether to proceed with the purchase of the available Product (s), or cancel the entire order. In the absence of instructions from the Customer, Novezeri s.r.l. proceed to cancel the entire order and send an immediate refund request of the amount anticipated by the customer through the payment circuit used by the customer when sending the order.

2.5 Updates on the status of the order

In addition to the updates that will be sent by Dudùu via e-mail, the Customer can check the status of his order at any time in the dedicated section of the site.

ARTICLE 3 - PRICES AND CHARACTERISTICS OF PRODUCTS

3.1 Products on offer

Any purchase by the Customer of products published in the “offer” section or expressly referred to as “limited offer” (or synonyms) is subject to a daily purchase limit of one item per customer per day.

For some special promotions, please refer to the relative regulation shown on the Website.

3.2 Prices

The prices of the products offered on the Site are not including VAT, and do not include any transport costs and / or other additional services that may be requested by the Customer.

The price of the services and products shown on the Website in the relative technical data sheets is the one in force at the time of sending the purchase proposal by the Customer, which can be viewed by the Customer on the Website at the time of choosing the product as well as within the proposal itself.

Notwithstanding all the foregoing, Dudùu reserves the right to change at any time, in its sole discretion and without notice, the price of products and services from time to time on the Site, without providing any guarantee regarding the fact that the selling price of the products or services remains available on the Site or unchanged for a certain period of time.

3.3 Description of the Products

The technical sheets of the products on the Site, containing the description of the functions and characteristics of each product, are written directly by the manufacturer of each product concerned.

Dudùu assumes no responsibility for any errors in the data sheets and / or inaccuracies and / or for defects in correspondence between the product descriptions and the actual functions and characteristics of the products themselves; the images and photos used in support of each product description sheet are merely indicative and may not be fully representative of the characteristics of the product itself, as this may differ in color, size or accessories not present in the image and in the photos used.

ARTICLE 4 - PAYMENT

4.1 Accepted payment methods

The products purchased by the Customer through the Website can be paid alternatively, with:

Credit card
PayPal,
Wire transfer

(1) Credit card

In the event that the payment method chosen by the Customer is charged to the credit card, at the time of conclusion of the order there will be no charge, but only the issue of an authorization for the amount necessary to purchase . The actual charge will take place only at the time of shipment of the product (s).

At no time during the payment process, Dudùu is able to know the information related to the credit card, credit card number or financial, personal and personal information of the client. The payment order is, in fact, transmitted – via a secure connection – directly to the portal of the bank or financial company expressly indicated, upon confirmation of the Customer.

Dudùu under no circumstances is liable and can not be held responsible for any fraudulent or illegal use of credit cards that can be made by third parties during the purchase and payment of products.

Dudùu reserves the right not to accept a purchase offer or to suspend the execution of proposals already confirmed in case of anomalies or irregularities in the payment. In this case Dudùu reserves the right to ask the customer for additional information and / or to send copies of documents proving the ownership of the credit card used for the purchase. In the absence of the required documentation, Dudùu reserves the right not to accept the purchase proposal or to resolve any contract already concluded, without giving any right to the Customer to claim damages or to assert other claims.

(2) PayPal

If the Customer has chosen to purchase through the PayPal payment method, at the end of the order the Customer will be directed to the PayPal login page and the payment will be managed according to the rules governing the account maintained by the Customer directly at PayPal. In this case, therefore, the amount for the purchase of the product will be charged immediately upon sending the order by the Customer according to the conditions applied by PayPal itself.

(3) Bank Transfer

Bank transfer, enter in the reason for the transfer only the order number (No commission fee)
Coordinates for bank transfer to:
Novezeri s.r.l. – Banca de Sud
IBAN: EN 41 B 03353149 0000000000 7137
BIC CODE (payment from abroad): SUDNITN1011 (for this type of payment it takes about 3-5 working days to verify the accreditation).

4.2 Security of payments

In the case of payments made online, the data provided by the Customer are transmitted in a secure manner that prevents others from reading.

In addition to the foregoing, the application software used to manage the Site is the SSL (Secure Socket Layer) protocol, to encrypt data sent over the Internet and VerifiedByVISA and SecureCard for transaction security.

To make sure you have a secure connection you need to use a browser such as Internet Explorer (5.x and later), Netscape Navigator (4.x and later), Mozilla Firefox (1.x and later), Opera, Safari or Chrome capable of transmit encrypted data through Dudùu’s server.

To know if you are in a secure connection, simply check that there is the prefix “https” instead of “http” in the page address, and that the image of the lock visible in the bar at the bottom of the browser is “closed” .

ARTICLE 5 ¬- DELIVERY OF PRODUCTS PURCHASED THROUGH THE SITE

5.1 Place of delivery

Dudùu will deliver the products to the address indicated by the Customer in the purchase order.

5.2 Delivery times and stock

The Products indicated as “available” will be delivered within the term indicated in the relative product sheet and / or in the e-mail confirming acceptance of the purchase proposal, and in any case no later than 10 (ten) working days from the sending of the e-mail confirming acceptance of the purchase proposal.

In partial exception of the foregoing, if the Customer together with the purchase of products has also requested the supply of installation services and collection of used goods (WEEE), the products will be delivered within 15 (fifteen) working days from the dispatch of the e-mail confirmation of the order.

For products indicated as “available while stocks last”, as well as in the case of Mixed Order, the approximate time of home delivery will be that indicated in the e-mail acceptance of the proposed purchase of products indicated as “available subject to availability. “stocks. In any case, pursuant to art. 61, paragraph 1 of the Consumer Code, Dudùu will deliver within and no later than the deadline of thirty days from the day following that in which the customer transmitted the purchase proposal to Novezeri s.r.l.

In the event that the products can not be delivered within the terms indicated in the preceding paragraphs, Dudùu will contact the customer, within 2 (two) working days from the expiry of the indicated deadline providing information on the status of the shipment, without prejudice to the right of the Customer upon obtaining the reimbursement and further remedies provided for by art. 61, paragraphs 3-7 of the Consumer Code.

In case of purchase of several products of different types, Dudùu reserves the right to deliver the individual products with different delivery times and deliveries. This choice of Dudùu will not entail any additional costs for the Customer.

5.3 Product verification by the Customer

The customer is required to verify, upon receipt of the ordered products:

(a) if the number of packages delivered corresponds to that indicated on the transport document;

(b) if the packaging is intact;

(c) if the delivered product complies with your purchase order.

The customer must sign the delivery note indicating “subject to control over the integrity of the products”; if this does not happen, the customer can not contest, subsequently, the external non-conformance of the Product and its quantity compared to the order.

5.5 Invoice

The invoice relating to the products (and related services) purchased through the Site will be issued at the time of shipment and will be made available to the Customer directly online. Registered Customers will be able to download it from the “My Orders” tab of the account dashboard, while guest customers can download it by inserting the order number and their e-mail in the appropriate section called ‘order status’.

For orders involving several products, separate invoices may be issued based on the shipments made.

The invoice relating to products booked through the Site but collected and purchased by the user at a Point of Sale will instead be issued by the seller at the time of purchase and will be delivered to the customer directly at the Point of Sale itself.

5.6 Shipping costs

An amount can be added to the price of the product purchased by the Customer through the Site. This amount is calculated automatically by the Dudùu system, having regard, among others, to the weight and size of the products, but without distinction related to the place of delivery in the Italian territory. This amount will be indicated in the purchase order before it is sent by the customer.

5.8 Lack of availability of a product

Dudùu undertakes to do everything possible for the satisfaction of its Customers and for a swift and efficient processing of the orders sent through the Website. However, it may exceptionally happen that a product indicated as “available” and for which the Customer has made the payment at the when the order is sent, it is no longer available when Dudùu takes over the purchase offer. In this case Dudùu will immediately notify the Customer via e-mail. In view of this disruption, and in addition to the legal remedies, the customer will receive a coupon from Dudùu. In this case, the determination of the value of the coupon and / or the categories of products for which it is valid will be evaluated by Dudùu in relation to the circumstances of the individual purchase. The same procedure will also apply to Mixed Orders and to orders relating to “available while stocks last” products, for which the Customer has made the payment once the acceptance of the propurchase mail from Dudùu, in case it subsequently turns out that one or more products subject to the order have become unavailable.

ARTICLE 6 - LEGAL CONFORMITY GUARANTEE

All products purchased through the Site have the legal guarantee of conformity in accordance with the Consumer Code and the Civil Code, as applicable.

6.1 Professional Customer

The products purchased by a Professional Customer (ie a natural or legal person acting in the exercise of his business, commercial, craft or professional activity, or his intermediary) are covered by the warranty for defects pursuant to art. 1490 and ss. commercial code .; the action of the Professional Customer aimed at asserting the warranty for defects is prescribed after 1 (one) year from the delivery of the purchased product and the relevant defects must be reported in accordance with the terms of art. 1495 c.c.

6.2 Consumer Customer

The products purchased by a Consumer Customer, on the other hand, benefit – free of charge – from the legal guarantee of conformity (“Legal Warranty”) provided for in Articles 128 et seq. of the Consumer Code.

The Legal Warranty of the seller is applied for defects of conformity that occur within 24 months from the date of delivery of the product and that are reported by the consumer within 2 months after the date of the discovery of the defects, in accordance with art. 132 of the Consumer Code.

It is specified that a lack of conformity exists when one of the following situations occurs: (i) the product is not suitable for the use it is normally used for; (ii) does not conform to the description or does not possess the qualities promised by the seller; (iii) does not offer the usual qualities and services of a good of the same type; (iv) is not suitable for the particular use desired by the consumer if brought to the knowledge of the seller at the time of purchase and accepted by the seller.

The Customer Consumer will remain in any case the owner of the rights deriving from the Legal Guarantee described above, independently from the signing of other conventional guarantees, free or paid.

6.3 Remedies available to the Customer Consumer

If there is a lack of conformity, the Consumer Customer may request, at his option, the repair of the product or its replacement, unless the remedy requested is objectively impossible or excessively burdensome compared to the other according to the provisions of Article . 130 paragraph 4 of the Consumer Code.

In particular, a remedy is considered to be excessively burdensome if it imposes unreasonable costs on the vendor in comparison with the other, taking into account: (i) the value that the asset would have if there was no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be carried out without significant inconvenience for the Consumer Customer.

In order to make the after-sales service of a high standard and absolutely transparent, Dudùu undertakes, on a voluntary basis, to have the repair performed or to replace the defective product within 40 (forty) days from the request for warranty assistance. Alternatively, the Consumer Customer may request, at his choice, a reasonable reduction of the price or the termination of the contract, where one of the following situations occurs: (i) repair or replacement is impossible or excessively burdensome; (ii) Dudùu has not repaired or replaced the Product within 40 (forty) days; (iii) the replacement or repair previously carried out has caused considerable inconvenience. A minor conformity defect for which it has not been possible or it is excessively burdensome to carry out the remedies of the repair or replacement, does not give the right to terminate the contract.

After Novezeri s.r.l. will have received the complaint of lack of conformity, it will be able to offer the Customer Consumer any other remedies available, with the following effects:

(i) if the Consumer Customer has already requested a specific remedy, Dudùu will be obliged to implement it, with the necessary consequences as to the expiration of the 40 (forty) days above, subject to acceptance by the Customer Consumer of the alternative remedy proposed;

(ii) if the Consumer Customer has not already requested a specific remedy, the latter may accept the proposal or reject it by choosing another of the remedies provided by law.

4 Cases of exclusion of the legal guarantee

The Legal Guarantee will be excluded, in accordance with the applicable law, if:

(i) the products have been repaired or altered by persons other than the manufacturer, Dudùu or any other authorized person; and / or

(ii) the lack of conformity of the product or products has occurred beyond the term of 2 (two) years from the delivery of the product itself and / or the related request for repair or replacement of the defective product or defective products has been sent after 2 (two) months from the discovery of the defect; and / or (iii) defects are due (in whole or in part) to misuse, improper use or storage or maintenance or installation, performed by persons other than the manufacturer, by Novezeri s.r.l. or by any other authorized person – or failure to comply with the instructions provided by the manufacturer or other instructions provided by Dudùu together with the Products delivered; and / or (iv) at the time of conclusion of the contract, the Consumer Customer was aware of the defect and could not ignore it with ordinary diligence; and / or (v) the lack of conformity derives from instructions or materials provided by the Customer Consumer.6.5 How to activate the Legal Warranty The Legal Guarantee must be asserted directly against Dudùu, in the case of sale of products purchased through the Site with delivery home. The Customer can assert the Legal Guarantee by telephone by contacting Customer Service at 02-61317291, via e-mail at servizioclienti@Dudùu.com or by sending his request by filling out the form. The staff, will provide the customer all the necessary information regarding the conditions and procedures for the use of the Legal Warranty. On the contrary, in the event that the customer has chosen to collect and purchase the products booked through the Site at one of the Dudùu points of sale and / or in one of the Affiliated Points of Sale indicated on the Website, the warranty can be asserted exclusively in respect of the Point of Sale manager, be it Novezeri srl or other third party subject, depending on who has acted as seller of defective products, as indicated on the sales receipt and / or purchase invoice issued by the Point of Sale at the time of purchase, according to the procedures for the relative purchase.

ARTICLE 7 - RIGHT OF WITHDRAWAL OF CONSUMER CUSTOMER

7.1 Pursuant to Articles 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw from the Contract within the term of 14 (fourteen) days from receipt of the product at his home without any penalty and without having to provide any reasons.

In the case of separate delivery of several products, ordered by the Consumer Customer with a single order, the term of 14 (fourteen) days for the exercise of the right of withdrawal runs from the day on which the last good is delivered.

7.2 The Consumer Customer must communicate his wish to withdraw from the contract by one of the following methods:

(a) by e-mail filling out the withdrawal form in the customer assistance section;

(b) or by fax to 0543/725205 or by registered letter with acknowledgment of receipt to the address:

Novezeri s.r.l.
Via Kennedy brothers, 4
81032 – Carinaro (CE).
To the c.a. Customer Care Office

(c) completing and sending the standard form compliant with the B of Legislative Decree 21/2014 available at this link in pdf version or any other written statement that indicates the intention to withdraw from the contract.

7.3 Dudùu will confirm to the Consumer Customer without delay, via e-mail to the e-mail address communicated during the purchase procedure on the Website, the receipt of the withdrawal statement exercised and will provide the Customer with instructions for the return of the relative / the product / s.

7.4 In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Customer can not exercise the right of withdrawal for products made to measure or clearly personalized or which risk to deteriorate or expire rapidly.

7.5 The right of withdrawal also does not apply to audiovisual products and computer software products originally sealed and opened by the consumer, nor to sealed goods that are not suitable for being returned for reasons of hygiene or health protection which were opened after delivery.
Regarding the state of the goods, they must be in a normal state of conservation. The consumer is only responsible for the decrease in value resulting from a handling other than “normal” and necessary to verify the nature, characteristics and functioning of the goods.

7.6 The products for which the right of withdrawal is exercised must be returned within 14 days from the day on which the Consumer Customer has communicated the intention to withdraw, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack , at the following address: Novezeri srl, via Schiaparelli, 31 47122 Forlì (FC).

7.7 The transport costs for returning the products are charged to the Customer, as required by Article 57, paragraph 1, of the Consumer Code.

7.8 Dudùu will refund the price paid by the Consumer Customer within 14 days of receiving the returned products and after checking the status of the same, using the same payment method used by the Consumer Customer at the time of purchase. Novezeri s.r.l. The times of crediting the sum paid will be those applied by the payment circuit used by the Customer when ordering the product.

7.9 The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to contracts concluded with Professional Customers.

ARTICLE 8 - CHANGES AND PARTIAL INVALIDITY

Dudùu reserves the right to make, at any time, in its sole discretion, any changes, additions and / or updates to the extent deemed necessary and / or, simply, appropriate to the Site, content, programs and / or other materials contained therein and / or available through the Site itself (including these General Conditions).

For the sake of clarity, any modification and / or update made as above will not affect the contracts already concluded with Customers prior to the implementation of such modification or update.

In the event that the invalidity, invalidity or ineffectiveness, in whole or in part, of a provision of this Agreement by any competent court, supervisory authority or administrative authority is declared, the remaining provisions of this Agreement will not be affected.

ARTICLE 9 - COMMUNICATIONS, CONTACTS AND COMPLAINTS

Below are the contact details to which to address any requests, communications and / or complaints related to your orders, the present general conditions or, in general, any contract concluded with Dudùu through the Website:

Head of e-Commerce

Novezeri s.r.l.
Via Kennedy brothers, 4
81032 – Carinaro (CE).

support@duduuis.com

ARTICLE 10 - JURISDICTION AND JURISDICTION FOR PROFESSIONAL CUSTOMER DISPUTES

10.1 The Contract is governed by Italian law.

10.2 For any dispute concerning the validity, effectiveness, interpretation or execution of each Contract and, in general, relating to the navigation on the Site by the Professional Customer or to the use of any functionality made available to the Professional Customer itself through the Website, will be the Court of Naples North has exclusive jurisdiction.

ARTICLE 11 - ADR, JURISDICTION AND COMPETENT JURISDICTION CONTROVERSIES CUSTOMER CONSUMER

11.1 Any dispute relating to the validity, effectiveness, interpretation or execution of each Contract and, in general, relating to the Customer-Consumer browsing the Site or the use of any functionality made available to the Customer-Consumers through the site, it must be the object of a conciliation attempt that will take place through the European platform of “Online Dispute Resolution” (so-called ODR) available at http://ec.europa.eu/consumers/odr. Through the ODR platform the consumer can send a complaint concerning a contract concluded online with Novezeri s.r.l. and activate the online dispute resolution procedure. The e-mail address of the merchant to be included in the complaint is support@duduuis.com

11.2 If the conciliation attempt fails, the dispute will be referred to the competent judicial authority of the place of residence or elective domicile of the Customer-Consumer.

11.3 It remains in any case the right of the Customer-Consumer to refer the competent judge of his place of residence or elective domicile whatever the outcome of the mediation procedure. The jurisdiction of this forum is mandatory and can not be waived in any way.

Legal guarantee of conformity
All Products purchased through the www.duduuis.com site have the legal guarantee of conformity in accordance with the Consumer Code and the Civil Code, as applicable.

03

Professional Customer

For each Product purchased by a Professional Customer (ie a natural or legal person acting in the exercise of his business, commercial, craft or professional activity, or his intermediary), the latter will benefit from the warranty for defects of the sold thing referred art. 1490 and ss. commercial code .; the action of the Professional Customer aimed at asserting the warranty for defects is prescribed within 1 (one) year from the delivery of the purchased Product and the relevant defects must be reported in accordance with the terms of art. 1495 c.c.

Consumer Customer

For each Product purchased from a Consumer Customer, the latter will benefit free of the legal guarantee of conformity (“Legal Warranty”) provided for in Articles 128 et seq. of the Consumer Code.

The Legal Guarantee charged to the seller is applied for defects of conformity that occur within 24 months from the date of delivery of the Product and that are reported by the consumer within 2 months after the date of the discovery of the defects themselves, in accordance with the art . 132 of the Consumer Code.

It is specified that a lack of conformity exists when one of the following situations occurs: (i) the product is not suitable for the use it is normally used for; (ii) does not conform to the description or does not possess the qualities promised by the seller; (iii) does not offer the usual qualities and services of a good of the same type; (iv) is not suitable for the particular use desired by the consumer if brought to the knowledge of the seller at the time of purchase and accepted by the seller.

The Customer Consumer will remain in any case the owner of the rights deriving from the Legal Guarantee described above, independently from the signing of other conventional guarantees, free or paid.

Remedies available to the Consumer Customer

In the event of a lack of conformity, the Consumer Customer may request, at his option, the repair of the Product or its replacement, unless the remedy requested is objectively impossible or excessively burdensome compared to the other according to the provisions of Article . 130 paragraph 4 of the Consumer Code.

In particular, a remedy is considered to be excessively burdensome if it imposes unreasonable costs on the vendor in comparison with the other, taking into account: (i) the value that the asset would have if there was no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be carried out without significant inconvenience for the Consumer Customer.

In order to make a high-level and absolutely transparent after-sales service, Novezeri srl undertakes, on a voluntary basis, to have the repair carried out or to replace the defective Product within 40 (forty) days from the warranty service request. . Alternatively, the Consumer Customer may request, at his choice, a reasonable reduction of the price or the termination of the contract, where one of the following situations occurs: (i) repair or replacement is impossible or excessively burdensome; (ii) Novezeri s.r.l. has not repaired or replaced the Product within 40 (forty) days; (iii) the replacement or repair previously carried out has caused considerable inconvenience. A minor conformity defect for which it has not been possible or it is excessively burdensome to carry out the remedies of the repair or replacement, does not give the right to terminate the contract.

After Novezeri s.r.l. has received the complaint of lack of conformity, it reserves the right to offer the Customer Consumer any other remedies available, with the following effects:

(i) if the Consumer Customer has already requested a specific remedy, Novezeri s.r.l. will remain obliged to implement it, with the necessary consequences as regards the commencement of the 40 (forty) days above, subject to acceptance by the Consumer Customer of the proposed alternative remedy;

(ii) if the Consumer Customer has not already requested a specific remedy, he must accept the proposal or reject it by choosing another of the remedies provided by law.

Cases of exclusion of the legal guarantee

The Consumer Customer shall not be entitled to repair, replacement, price reduction or termination of the Contract in relation to any Product or to any component identified as defective if, unless otherwise specified and in accordance with applicable law:

(i) the Products have been repaired or altered by persons other than the manufacturer, by Novezeri s.r.l. or by any other authorized person; and / or

(ii) the lack of conformity of the Product or Products has occurred beyond the term of 2 (two) years from the delivery of the Product itself and / or the related request for repair or replacement of the defective Product or of the defective Products has been sent 2 (two) months from the discovery of the defect; and / or

(iii) defects are due (in whole or in part) to misuse, improper use or storage or maintenance or installation, performed by persons other than the manufacturer, by Novezeri s.r.l. or by any other authorized person – or failure to comply with the instructions provided by the manufacturer or other instructions provided by Novezeri s.r.l. together with the Products delivered; and / or

(iv) at the time of conclusion of the Contract, the Consumer Customer was aware of the defect and could not ignore it with ordinary diligence; and / or

(v) the lack of conformity derives from instructions or materials provided by the Customer Consumer.

Operating procedures to enforce the legal guarantee

The Legal Guarantee must be asserted directly against Novezeri srl, if the latter acts as a seller of the defective Products, and precisely in the case of sale of Products for which the relevant Contract provides for delivery of the Product at home (at an address indicated by the Customer), at the carrier’s warehouse, or at a Unieuro Point of Sale selected by the Customer in the Purchase Order; on the contrary, in the case of sale of Products for which the relevant Contract provides for the delivery of the Product to an Affiliated Shop under the Unieuro sign selected by the Customer in the Purchase Order, said guarantee must be relied directly against the same Point of Sale Affiliate, who, in this case, will act as a seller of the defective Products.

The Legal Guarantee can be asserted:

(ii) by e-mail. Alternatively, the customer can contact the store by phone, or contact Customer Support by sending their request by e-mail support@duduuis.com

The staff will provide the customer with the necessary information regarding the conditions and procedures for the use of the legal guarantee.

RETURNS AND RIGHT OF WITHDRAWAL

04

Return and right of withdrawal

In the case of a Contract for the purchase of Products and Services concluded by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of article 52 et seq. of the Consumer Code, without any penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 calendar days of receipt of the Product; in the case of separate delivery of several goods, ordered by the Consumer Customer with a single order, the term of fourteen days for the exercise of the right of withdrawal begins on the day in which the last good is delivered.

Within the aforementioned deadline of 14 days the Consumer Customer must communicate the wish to withdraw from the contract with one of the following methods:

Sending the standard module compliant with the B of Legislative Decree 21/2014 available at this link in pdf version, by registered letter with acknowledgment of receipt to the address:

Novezeri s.r.l.
Via Kennedy brothers, 4
81032 – Carinaro (CE).
To the c.a. Customer Care Office

that is via e-mail support@duduuis.com

Sending any other explicit declaration of the decision to withdraw from the Contract by registered letter with acknowledgment of receipt to the address:

Novezeri s.r.l.
Via Kennedy brothers, 4
81032 – Carinaro (CE).
To the c.a. Customer Care Office

that is via e-mail support@duduuis.com

The notice of withdrawal must specify the wish to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which it intends to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase.

Novezeri s.r.l. communicates to the Consumer Customer without delay an acknowledgment of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the Website, of the withdrawal exercised.

In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Customer can not exercise the right of withdrawal for Products made to measure or clearly personalized or which are liable to deteriorate or expire rapidly. Furthermore, it can not exercise the termination in relation to sealed computer software that has been opened after delivery (Article 59 letter i) of the Consumer Code).

The Products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the Customer Consumer has announced the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without no lack.

The right of withdrawal does not apply to audiovisual products and computer software products originally sealed and opened by the consumer, nor to sealed goods that can not be returned for reasons of hygiene or health protection that have been opened after delivery .
Regarding the state of the goods, they must be in a normal state of conservation. The consumer is only responsible for the decrease in value resulting from a handling other than “normal” and necessary to verify the nature, characteristics and functioning of the goods.

If the product has been purchased online, it will be possible to go to one of our stores and ask for the return directly in the store.
In order to make the products you will need to show up in the store with the withdrawal form containing the RMA number, the product and proof of purchase (invoice).
If the customer has more products, he will receive an RMA for each product to be returned: you can receive this authorization through the duduuis.com website at the email support@duduuis.it.

The only expenses due by the Customer Consumer for the exercise of the right of withdrawal are the direct costs of returning the property, as provided for in Article 57, paragraph 1, of the Consumer Code.

Upon receipt of the withdrawal request, Novezeri s.r.l. will refund the entire amount paid by the Consumer Customer within the term of fourteen days from the date on which the Consumer Customer has exercised the right of withdrawal, by crediting the current account used at the time of purchase. Novezeri s.r.l. reserves the right to withhold the reimbursement until it has received the Products subject to the right of withdrawal, or until the Consumer Customer has shown that he has returned the goods, whichever situation occurs earlier.

However, if the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Consumer Customer will not be entitled to reimbursement of the sums already paid. In this case, the Consumer Customer may, at his own expense, reimburse the Product in the state in which it was returned to Novezeri s.r.l ..ario, Novezeri s.r.l. (or the Affiliated Point of Sale, depending on the case) may retain the returned Products, as well as all sums already paid by the Consumer Customer for the relative purchase. Shipping and transport costs are charged to the customer.

Exclusion of the right of withdrawal

The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to contracts concluded with Customers having a VAT number.

ORDER CONTAINING A PRODUCT WITH TOTAL RETURN

In case of exercise of the right of withdrawal from purchases made with a loan, the related financing practice will be canceled.

Resolution of disputes

05

Alternative dispute resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)

The EU Regulation n. 524/2013 and the Legislative Decree n. 130/2015 introduced legislation aimed at favoring the out-of-court settlement of disputes between consumers and traders concerning a product or service purchased online. To this end, a European online Dispute Resolution platform was created (see the ODR platform), which can be consulted at http://ec.europa.eu/consumers/odr/. Through the ODR platform the consumer can send a complaint concerning a contract concluded online with Novezeri s.r.l. and activate the online dispute resolution procedure. In this regard, Novezeri s.r.l. Please note that your e-mail address is support@duduuis.com

The steps are 4:

creation and submission of the complaint
agreement on the resolution body
processing of the complaint by the resolution body
solution and closure of the complaint.

Security of payments

06

Platform

The Dudùu online secure payment management platform is fully managed by one of the largest payment transaction card acquirers in Europe, Barclaycard (Barclays Bank Plc). Barclaycard has been dealing with payment cards since 1968, has a long experience in terms of transaction security and guarantees its operators and their customers (cardholders) the maximum security available today in the field of distance sales. In particular, the Barclaycard platform completely meets (compliance) the following security standards:

CVV (Card Verification Value)

This code is reported on credit cards and is used as an additional security element for CNP (Customer Not Present) transactions, usually in eCommerce and MOTO transactions (Mail Order – Telephone Order). The use of this security code tends to ensure that the person who is making a purchase is in possession of the credit card. In the VISA and MASTERCARD cards the CVV is printed on the back of the credit card (3 digits). In AMERICAN EXPRESS cards, the CVV is printed on the front of the credit card above the card code (4 digits).

3Dsecure (Verified By Visa - MasterCard Secure Code)

This code consists of a “password” that the credit card holder must indicate on the specific request of the merchant’s website at which he is making a purchase. It is used only for eCommerce transactions and represents an additional security element to the CVV. The holder must indicate the same “password” that he memorized at the time on the website of the bank that issued his credit card (issuer bank). Only in this way the transaction can be considered safe, since it is assumed that only the real credit card holder knows about it. The 3DSsecure applies to VISA and MASTERCARD payment cards.

PCI DSS (Payment Card Industry – Data Security Standard)

This acronym identifies the most important “global safety standard” for companies that use payment card information (credit cards, debit cards, pre-paid cards, etc.) in any mode. This standard is regulated by the PCI Security Standard Council, which essentially oversees and controls the management of payment card data from all the parties involved (banks, merchants, intermediaries) in order to reduce the phenomenon of fraudulent transactions. All stakeholders are subject to an annual surveillance audit by a QSA (Qualified Security Assessor).

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